Social Media — Profile Management

Enquiries answered, comments engaged, and every profile actively looked after — day to day.

What social media profile management includes

A post gets attention. What happens next is where a customer is won or lost.

We look after the community side of your social channels — monitoring your profiles, responding to enquiries and direct messages, engaging with comments, and keeping every profile actively attended to. It's scoped to the platforms you're on and the volume of messages you get, so a quiet profile isn't priced like a busy one.

Profile Monitoring

Every active profile checked daily, so no message, comment or mention sits unread.

Profile Monitoring

Every active profile checked daily, so no message, comment or mention sits unread.

Enquiry & DM Response

Direct messages and enquiries answered promptly, in your brand's voice, and handed to you when they're ready to buy.

Enquiry & DM Response

Direct messages and enquiries answered promptly, in your brand's voice, and handed to you when they're ready to buy.

Comment Engagement

Replies to comments and mentions that keep the conversation going and show there's a real business behind the profile.

Comment Engagement

Replies to comments and mentions that keep the conversation going and show there's a real business behind the profile.

Community Monitoring

Questions, feedback and issues spotted early and flagged to you, so small problems don't become public ones.

Community Monitoring

Questions, feedback and issues spotted early and flagged to you, so small problems don't become public ones.

Why an actively managed profile matters

Faster replies, fewer lost leads.

A message answered within the hour turns into a conversation. One answered three days later usually doesn't.

Faster replies, fewer lost leads.

A message answered within the hour turns into a conversation. One answered three days later usually doesn't.

Faster replies, fewer lost leads.

A message answered within the hour turns into a conversation. One answered three days later usually doesn't.

A profile that looks alive.

Recent replies and real engagement tell anyone who checks that there's a business here that's open and paying attention.

A profile that looks alive.

Recent replies and real engagement tell anyone who checks that there's a business here that's open and paying attention.

A profile that looks alive.

Recent replies and real engagement tell anyone who checks that there's a business here that's open and paying attention.

One voice on every channel.

Whether someone messages you on Instagram, LinkedIn or Facebook, the reply sounds like the same brand.

One voice on every channel.

Whether someone messages you on Instagram, LinkedIn or Facebook, the reply sounds like the same brand.

One voice on every channel.

Whether someone messages you on Instagram, LinkedIn or Facebook, the reply sounds like the same brand.

Scoped to your volume.

Priced by platform count and typical enquiry volume, not a flat retainer that assumes you're busier than you are.

Scoped to your volume.

Priced by platform count and typical enquiry volume, not a flat retainer that assumes you're busier than you are.

Scoped to your volume.

Priced by platform count and typical enquiry volume, not a flat retainer that assumes you're busier than you are.

Example conversation

An enquiry comes in on a Tuesday. Here's what happens.

Hi, do you still do the Saturday morning slots? Website says yes but the booking link is dead.

Illustrative, not a real customer. The point: replies in minutes, not days, in your voice, with the admin done behind it.

Social media profile management: frequently asked questions

1. What is social media profile management?

The community side of social media: monitoring your profiles, responding to enquiries and DMs, engaging with comments and keeping the profiles actively looked after day to day. It's separate from what gets posted — this is what happens after content is already live.

2. How fast do you respond to messages?

During business hours, enquiries and DMs are typically answered within the hour. Overnight and weekend coverage is scoped separately if your audience needs it. A slow reply can cost you a sale, so response time is the first thing we agree on.

3. Which platforms are covered?

Any of the major social media channels you're active on. We'll audit what you have first and agree which profiles need managing.

4. How is profile management priced?

By platform count and your typical enquiry and DM volume — a quiet profile costs less to manage than a high-engagement one. Like all our ongoing services, it's scoped to fit your business rather than run as a heavy monthly retainer.

Tell us where you're starting from.

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